#04: Voice and Value in Building Partnerships

Effective Communication 101

Takeaways:

1. Building positive authentic relationships is the foundation for effective communication exchanges! How this can be achieved:

   1. Be empathetic & open

   2. Be honest and forth-coming with information about the child's education, and to communicate such information with sensitivity and respect

   3. *Be willing to disclose my thoughts/motivations/plans and vulnerabilities in encouraging engagement (though the degree of disclosure is ultimately based on my professional judgement of course)

2. Be proactive - frequent and ongoing communication is important in building trust and rapport ( ❌ wait for challenging situations to connect with families)

3. Be a good listener - communication is a two-way process! Securing information from families and understanding what they want requires paying attention to them and soliciting their views and input.

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Problem Analysis and Solutioning Process Framework

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1. Analysing the situation

Framing the issue at hand

1. Naming the problem, ascertaining its scope and examining its implication for student long-term outcomes

2. ***Focus on issues, not personalities - avoid personalising the issue, and do not blame the student or family; mix positive with negative statements.

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2. Selecting the Styles and Behaviours you intend to use

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4a. Analysing the Other: Personality Types

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4b. Selection of Styles and Behaviours Associated with the Other's Styles

Suitable opening lines for each of the styles - Convince, Assert, Engage, Attract

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Overview of Influence Energy, Styles & Behaviours

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Other Useful Tips/Strategies

(Credits: What Teachers Should Say and How They Should Say It by Greg Conderman, Sarah Johnston-Rodriguez, Paula Hartman, and Drew Kemp)

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Course Materials

https://sites.google.com/g.nie.edu.sg/aes-training-seminar/home

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